CASE STUDY

Nagpur Municipal Corporation – Consumer Survey & Water Audit

Nagpur Municipal Corporation – Consumer Survey & Water Audit

The Assignment

Nagpur Municipal Corporation required a comprehensive consumer survey and water audit to assess the performance of the city's water supply system, understand Non-Revenue Water (NRW), identify unauthorized connections and support more efficient water distribution planning.

The assignment covered a large urban water network serving approximately 24 lakh people and required detailed assessment of consumers, system boundaries, water-supply entry points and District Metered Areas (DMAs).

Our Approach

CS TECH Ai carried out an integrated consumer survey and water audit across the municipal water supply system, combining field-level consumer information with systematic assessment of the distribution network.

The engagement included:

  • Consumer survey covering 1.1 lakh properties
  • Water audit and NRW assessment
  • Assessment of 20 District Metered Areas (DMAs)
  • Identification of water-supply system boundaries
  • Identification and mapping of system entry points
  • Assessment of the existing distribution system
  • Identification and regularisation of illegal consumer connections
  • Preparation and submission of technical reports

The assignment covered approximately 220 sq. km, serving a population of around 24 lakh and 4 lakh consumers, with the water supply system comprising 2 water sources, 5 WTPs and 68 ESRs/GSRs.

Impact

Completed consumer survey across approximately 1.1 lakh properties.
Assessed 20 DMAs to support improved understanding of water distribution performance.
Established system boundaries and identified water-supply entry points for more structured network assessment.
Supported NRW assessment and estimation of the Economic Level of NRW.
Enabled regularisation of approximately 2,500 illegal consumers.
Delivered the water audit report, which was published and accepted by the Maharashtra Water Resources Regulatory Authority (MWRRA).
Provided a structured technical basis for improved water distribution planning and management across Nagpur.
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